Servicing

I reserved one of their roadsters in May '07 and paid a $50,000 deposit for the privilege. I received reservation number 394 with an estimated delivery of June, 2008. The ...

Car maker Tesla has customer service problems that could get worse when the Model 3 models arrive, says Bernstein Research's Toni Sacconaghi.

Growth in shops may not be able to keep up with volume plans

Contrairement aux voitures à essence, les véhicules Tesla ne nécessitent pas de changements d'huiles et de filtres à essence, de remplacements des bougies d'allumage ou de tests d'émissions. Puisqu'il s'agit de véhicules électriques, même les changements de plaquettes de frein sont rares, car le freinage par récupération retourne l'énergie à la batterie, ce qui réduit grandement l'usure des freins. Lors de nos inspections, nous vérifions plutôt l'alignement des roues et l'état des pneus, puis évaluons les pièces pouvant être remplacées, comme les piles dans les clés intelligentes et les balais des essuie-glaces automatiques, et installons la dernière mise à jour logicielle. Pour que votre véhicule conserve les standards de performance les plus élevés, Tesla recommande de le faire inspecter une fois par année ou à tous les 20 000 km si le véhicule atteint ce kilométrage avant 12 mois.

I have had my Tesla Model S for 4 months and overall I am thrilled with it. However, I've had a fairly minor service issue for 4 months (the body armor was not installed correctly). I have tried to be super patient, especially given how minor the issue, but now I am starting to wonder if I should be concerned about what would happen if I needed real service. I've called Tesla service (main and local) many times and each time I was promised a return call that never happened.

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Every honeymoon comes to an end sooner or later, and so it was with Consumer Reports and its former paramour, the Tesla Model S electric car. As part of its yearly reliability report on cars sold in the U.S. market, the respected consumer magazine said it could no longer recommend the Model S...

For a company that started building cars less than 5 years ago, Tesla is doing a wonderful job of building and selling cars, but it is doing a less wonderful job of servicing them.

Consumer Reports recently pulled its...

The electric-vehicle maker will need to create a seamless customer-service experience as it expands deliveries and its audience.